Returns & Exchanges

At LYMA, we are committed to your wellness journey and offer a 30-day return window for all unopened products and devices in their original packaging. We ensure a seamless process to maintain the high standards of service our community expects.

Return Process

• 1.
  Initiate Your Request

  Contact our Concierge team via email with your order number and reason for return to receive your unique Return Authorization (RA) number.

• 2.
  Prepare Your Package

  Securely pack the items in their original, tamper-evident packaging ensuring all components, including chargers and authenticity cards, are included.

• 3.
  Ship to LYMA

  Affix the provided prepaid shipping label to your parcel and drop it off at any authorized courier location, keeping a copy of your tracking receipt.

• 4.
  Quality Inspection & Refund

  Once our facility receives your return, we will conduct a thorough quality check and process your refund to the original payment method within 7-10 business days.